Refund policy

Everything is final sale. No refunds or returns.

You can always contact us for any questions at fllorarrosa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

non-returnable items
Everything is final sale unless stated above. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, gift cards or sample items.

All out of the country sales (outside of USA) are final sale and cannot be returned or refunded.

Exchanges
We typically don’t do exchanges. For questions on exchanging items please email:fllorarrosa@gmail.com

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fllorarrosa@gmail.com

 

Shipping & Refunds

Refunds only cover the cost of the item bought not shipping. Once an item is shipped it is no longer in our hands. Unfortunately If an item that has been shipped gets lost in the mail/ isn’t received by you we cannot issue a refund for the item/order.

If you would like to cancel an order before shipment please email: @fllorarrosa@gmail.com

If you do not input the right address and do not get the item we cannot issue a refund. If an item gets returned to sender by the postal system we will reach out to you and offer a refund or to ship it out to another address with a postal fee from 5-10$ USA to 20-30$ if outside of the USA